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Transparency & pricing
Fee transparency.
No surprises. Ever.
Every fee we charge is published here in full, inclusive of VAT where applicable. This schedule complies with the Consumer Rights Act 2015 and the Tenant Fees Act 2019. Last updated: May 2026.
- TPO Registered
- Client Money Protected
- ICO Registered
- TDS Deposit Protection
- PI Insured
Important: All fees shown are inclusive of VAT at 20% where SOP is VAT registered. Sure On Property Services Ltd is not currently VAT registered. Fees shown are therefore net figures with no VAT applicable until registration is confirmed. This page will be updated immediately upon VAT registration. All landlord fees are agreed in writing before any instruction commences. Tenant Fees Act 2019: only permitted payments may be charged to tenants — these are listed in the Tenant Fees section below.
Landlord fees
Management fee schedule
Fees are charged as a percentage of the monthly rent collected. All fees are confirmed in writing in your management agreement before instruction commences. No fees are taken until rent is received. Landlords instructing 5 or more properties are welcome to contact us to discuss a portfolio rate — our standard fee schedule applies until a written portfolio agreement is in place.
Rent Collection - 8%
Rent collection, arrears chasing, remittance and monthly landlord statements.
Based on
Monthly rent received
When charged
Monthly, on rent receipt
Full Management — Single Let - 14%
All Rent Collection services plus day-to-day management, maintenance coordination, 2 routine inspections per year and compliance diary tracking.
Based on
Monthly rent received
When charged
Monthly, on rent receipt
Full Management — Licensed HMO - 16%
All Full Management services plus enhanced HMO compliance oversight and 4 routine inspections per year.
Based on
Monthly rent received
When charged
Monthly, on rent receipt
New Instruction / Onboarding - £300
Property file setup, compliance audit, document review, deposit registration, Prescribed Information and statutory notice issuance to tenants and third parties. Applies to all tiers.
Based on
Per property
When charged
On instruction
New Instruction — Licensed HMO - £750
All standard onboarding plus HMO licence document review, compliance record setup and occupier information capture.
Based on
Per HMO
When charged
On instruction
New Tenancy Administration - £420
Tenancy pack preparation, referencing coordination, Right to Rent checks, deposit registration, Prescribed Information and move-in administration.
Based on
Per new tenancy placed
When charged
On tenancy commencement
No rent received — no fee charged. Neither the Rent Collection nor Full Management percentage fee applies during void periods. SOP continues to work to fill the property and screen tenants at no additional cost. The management fee resumes only when rent is received.
Included in every tier — full compliance as standard
The following are included in your monthly management fee across all tiers. Other agencies charge extra for these. We do not.
- Gas Safety Certificate (CP12) coordination
- Right to Rent checks — every applicant
- Deposit registration & Prescribed Information
- EICR & EPC verification
- Anti-discrimination compliant marketing
- Pet request handling (42-day procedure)
- Awaab's Law damp & mould protocols
- RRA 2026 compliant tenancy agreements
- Government information sheet to tenants
Additional landlord charges
Occasional & additional services
The following charges only apply where the service is specifically required. They are always agreed with you in writing before being incurred.
Tenancy renewal fee - £0
Under the Renters’ Rights Act 2025 reforms, assured tenancies operate as assured periodic tenancies unless excluded by law. No standard renewal fee is charged.
When charged
Never charged
Additional property visit — single let - £90
Non-routine visits outside the included inspection allowance, including landlord-requested extra inspections or specialist access visits.
When charged
Per visit
Additional visit — HMO / licence condition - £120
Visits beyond included allowance or required by licence conditions.
When charged
Per visit
Section 13 rent review notice - £180
Preparation and serving of a Section 13 rent increase notice. At least 2 months’ notice is required under the Renters’ Rights Act 2025 reforms.
When charged
Per review
Section 8 notice preparation - £240
Preparation and serving of Section 8 notice. Does not include court attendance or litigation.
When charged
Per notice event
Court attendance - £250
Where SOP attends court on behalf of the landlord. Agreed in writing before attendance.
When charged
Per hearing / attendance
Tenancy surrender administration - £300
Where landlord and tenant agree to end the tenancy. Includes documentation and deposit release coordination.
When charged
On completion
Change of sharer / tenancy variation- £180
Per occupier change or tenancy amendment. Landlord-side agency administration charge only.
When charged
Per change
Inventory arrangement - From £180
Plus third-party inventory clerk cost where outsourced.
When charged
Per tenancy
Check-in / check-out arrangement - From £180 each
Plus third-party clerk cost where outsourced.
When charged
Per event
Gas Safety Certificate arrangement - £120
Fixed fee inclusive of admin. Boiler service quoted separately.
When charged
On arrangement
EICR arrangement - From £285
Cost varies by property size. Exact figure confirmed before instruction.
When charged
On arrangement
EPC arrangement - £150
Fixed fee inclusive of admin.
When charged
On arrangement
CO / smoke alarm installation - £40
Can be arranged alongside Gas Safety Certificate.
When charged
On installation
HMO licence application / renewal admin - From £450
Plus council application fee paid directly to council. Covers document preparation, submission and follow-up.
When charged
On arrangement
Major works project administration - 10% min £180
For projects above routine repair threshold. Agreed in writing before works commence. No SOP markup on routine maintenance.
When charged
On invoice receipt
International bank transfer - £30
Where landlord requires remittance to an overseas account.
When charged
Per transfer
Non-Resident Landlord administration - £60
HMRC tax deduction accounting for overseas landlords without a current NRL exemption certificate.
When charged
Per quarter
Sale of property managed tenanted - £0
No sales commission charged. SOP is a lettings and management agency only.
When charged
N/A
Annual compliance audit report - Included / £150
Included in Full Management. Available as standalone for Rent Collection clients at £150.
When charged
Annual
Emergency out-of-hours contractor callout - At cost
Contractor invoice passed directly to landlord. No SOP markup.
When charged
On invoice receipt
Management agreement terms
Ending your management agreement
Initial management agreement: 1 year. After the initial term: 2 calendar months’ written notice from either side. No exit fees. No transfer fees. Only outstanding invoiced work is payable on termination.
Standard termination after initial term - £0
Written notice required. No exit fees. No transfer fees.
Notice required
2 calendar months
Termination during initial 1-year term - £0
Management fees cease on handover date. Any outstanding invoiced work payable. No penalty beyond actual costs incurred.
Notice required
2 calendar months
Property sale during management - £0
No sales fee charged. Management fee stops on confirmed sale completion.
Notice required
2 calendar months
Tenant fees — Tenant Fees Act 2019
Under the Tenant Fees Act 2019, letting agents are prohibited from charging tenants any fees other than the “permitted payments” listed below. Sure On Property charges no fees to tenants beyond the permitted payments set out in law. We do not charge admin fees, referencing fees, check-in fees, inventory fees, or any other charges.
Rent
The rent as agreed in your tenancy agreement. The advertised rent is the rent charged. We do not invite, encourage, or accept offers above the advertised price — this is illegal under RRA 2026.
Tenancy deposit
Capped at 5 weeks’ rent (where annual rent is under £50,000) under the Tenant Fees Act 2019. Protected in the TDS Custodial scheme within 30 days of receipt. Never held by SOP.
Holding deposit
Capped at 1 week’s rent. Refundable unless the tenant withdraws, fails referencing due to false information, or fails to sign within 15 days. Credited against first month’s rent on completion.
Changes during tenancy
Capped at £50 inc. VAT per agreed variation (e.g. adding a permitted occupier). Only charged where the change is at the tenant’s request and agreed by the landlord.
Early termination (tenant request)
Where a tenant requests early termination, a charge may apply — capped at the landlord’s reasonable financial loss (typically one month’s rent or less). Never charged without prior written agreement.
Default fees
Late rent (14+ days): interest at 3% above Bank of England base rate. Lost key replacement: reasonable cost of replacement only, evidenced by receipt. No other default fees are charged.
Prohibited charges
What we never charge tenants
The following charges are banned under the Tenant Fees Act 2019. We do not charge them, and never have.
- Administration or setup fees
- Referencing fees
- Credit check fees
- Inventory or check-in fees
- Check-out or end-of-tenancy fees
- Renewal or extension fees
- Gardening fees (unless separately agreed in writing)
- Professional cleaning fees (unless evidenced in the tenancy agreement and caused by the tenant)
Questions about fees?
Speak to us directly. No scripts, no pressure.
Every fee is confirmed in writing before you commit. If you have a question about any item on this schedule, call or email us and we’ll give you a straight answer.