Fee Transparency

Transparency & pricing

Fee transparency.
No surprises. Ever.

Every fee we charge is published here in full, inclusive of VAT where applicable. This schedule complies with the Consumer Rights Act 2015 and the Tenant Fees Act 2019. Last updated: May 2026.

Important: All fees shown are inclusive of VAT at 20% where SOP is VAT registered. Sure On Property Services Ltd is not currently VAT registered. Fees shown are therefore net figures with no VAT applicable until registration is confirmed. This page will be updated immediately upon VAT registration. All landlord fees are agreed in writing before any instruction commences. Tenant Fees Act 2019: only permitted payments may be charged to tenants — these are listed in the Tenant Fees section below.

Rent Collection

Rent collection, arrears chasing, remittance and monthly landlord statements.

Based on

Monthly rent received

When charged

Monthly, on rent receipt

14%

Full Management — Single Let

All Rent Collection services plus day-to-day management, maintenance coordination, 2 routine inspections per year and compliance diary tracking.

Based on

Monthly rent received

When charged

Monthly, on rent receipt

16%

Full Management — Licensed HMO

All Full Management services plus enhanced HMO compliance oversight and 4 routine inspections per year.

Based on

Monthly rent received

When charged

Monthly, on rent receipt

£300

New Instruction / Onboarding

Property file setup, compliance audit, document review, deposit registration, Prescribed Information and statutory notice issuance to tenants and third parties. Applies to all tiers.

Based on

Per property

When charged

On instruction

£750

New Instruction — Licensed HMO

All standard onboarding plus HMO licence document review, compliance record setup and occupier information capture.

Based on

Per HMO

When charged

On instruction

£420

New Tenancy Administration

Tenancy pack preparation, referencing coordination, Right to Rent checks, deposit registration, Prescribed Information and move-in administration.

Based on

Per new tenancy placed

When charged

On tenancy commencement

Landlord fees

Management fee schedule

Fees are charged as a percentage of the monthly rent collected. All fees are confirmed in writing in your management agreement before instruction commences. No fees are taken until rent is received. Landlords instructing 5 or more properties are welcome to contact us to discuss a portfolio rate — our standard fee schedule applies until a written portfolio agreement is in place.

Service	Fee	Based on	When charged
Rent Collection	8%	Of monthly rent received. Rent collection, arrears chasing, remittance and monthly landlord statements.	Monthly, on rent receipt
Full Management — Single Let	14%	Of monthly rent received. All Rent Collection services plus day-to-day management, maintenance coordination, 2 routine inspections per year and compliance diary tracking.	Monthly, on rent receipt
Full Management — Licensed HMO	16%	Of monthly rent received. All Full Management services plus enhanced HMO compliance oversight and 4 routine inspections per year.	Monthly, on rent receipt
New Instruction / Onboarding	£300 per property	One-time on instruction. Covers property file setup, compliance audit, document review, deposit registration, Prescribed Information and statutory notice issuance to tenants and third parties. Applies to all tiers.	On instruction
New Instruction — Licensed HMO	£750 per HMO	One-time on instruction. All standard onboarding plus HMO licence document review, compliance record setup and occupier information capture.	On instruction
New Tenancy Administration	£420 per tenancy	Per new tenancy placed. Tenancy pack preparation, referencing coordination, Right to Rent checks, deposit registration, Prescribed Information and move-in administration.	On tenancy commencement

No rent received — no fee charged. Neither the Rent Collection nor Full Management percentage fee applies during void periods. SOP continues to work to fill the property and screen tenants at no additional cost. The management fee resumes only when rent is received.

Included in every tier — full compliance as standard

The following are included in your monthly management fee across all tiers. Other agencies charge extra for these. We do not.

Additional landlord charges

Occasional & additional services

The following charges only apply where the service is specifically required. They are always agreed with you in writing before being incurred.

Service	Fee	Notes	When charged
Tenancy renewal fee	£0	Under RRA 2026 all tenancies are periodic — no formal renewal exists. Never charged.	N/A
Additional property visit — single let	£90 per visit	Non-routine visits outside the included inspection allowance. Landlord-requested extra inspections or specialist access visits.	Per visit
Additional visit — HMO / licence condition	£120 per visit	Visits beyond included allowance or required by licence conditions.	Per visit
Section 13 rent review notice	£180	Preparation and serving of Section 13 notice. Minimum 2 months notice to tenant required under RRA 2026.	Per review
Section 8 notice preparation	£240	Preparation and serving of Section 8 notice. Does not include court attendance or litigation.	Per notice event
Court attendance (possession proceedings)	£250 per hearing	Where SOP attends court on behalf of landlord. Agreed in writing before attendance.	Per attendance
Tenancy surrender administration	£300	Where landlord and tenant agree to end the tenancy. Includes documentation and deposit release coordination.	On completion
Change of sharer / tenancy variation	£180	Per occupier change or tenancy amendment. Landlord-side agency admin charge only.	Per change
Inventory arrangement	From £180	Plus third-party inventory clerk cost where outsourced.	Per tenancy
Check-in / check-out arrangement	From £180 each	Plus third-party clerk cost where outsourced.	Per event
Gas Safety Certificate arrangement	£120	Fixed fee inclusive of admin. Boiler service quoted separately.	On arrangement
EICR arrangement	From £285	Cost varies by property size. Exact figure confirmed before instruction.	On arrangement
EPC arrangement	£150	Fixed fee inclusive of admin.	On arrangement
CO / smoke alarm installation	£75 first, £35 each additional	Can be arranged alongside Gas Safety Certificate.	On installation
HMO licence application / renewal admin	From £450	Plus council application fee paid directly to council. Covers document preparation, submission and follow-up.	On application
Major works project administration	10% of invoice (min £180)	For projects above routine repair threshold. Agreed in writing before works commence. No SOP markup on routine maintenance.	On invoice receipt
International bank transfer	£30 per transfer	Where landlord requires remittance to an overseas account.	Per transfer
Non-Resident Landlord (NRL) administration	£60 per quarter	HMRC tax deduction accounting for overseas landlords without a current NRL exemption certificate.	Per quarter
Sale of property (managed tenanted)	£0	No sales commission charged. SOP is a lettings and management agency only.	N/A
Annual compliance audit report	Included / £150	Included in Full Management. Available as standalone for Rent Collection clients at £150.	Annual
Contractor callout (emergency, out of hours)	At cost	Contractor invoice passed directly to landlord. No SOP markup.	On invoice receipt

Management agreement terms

Ending your management agreement

Initial management agreement: 1 year. After the initial term: 2 calendar months’ written notice from either side. No exit fees. No transfer fees. Only outstanding invoiced work is payable on termination.

Scenario	Notice required	Fee	Notes
Standard termination (after initial term)	2 calendar months	£0	Written notice required. No exit fees. No transfer fees.
Termination during initial 1-year term	2 calendar months	£0	Management fees cease on handover date. Any outstanding invoiced work payable. No penalty beyond actual costs incurred.
Property sale during management	2 calendar months	£0	No sales fee charged. Management fee stops on confirmed sale completion.

Tenant fees — Tenant Fees Act 2019

Under the Tenant Fees Act 2019, letting agents are prohibited from charging tenants any fees other than the “permitted payments” listed below. Sure On Property charges no fees to tenants beyond the permitted payments set out in law. We do not charge admin fees, referencing fees, check-in fees, inventory fees, or any other charges.

Rent

The rent as agreed in your tenancy agreement. The advertised rent is the rent charged. We do not invite, encourage, or accept offers above the advertised price — this is illegal under RRA 2026.

Tenancy deposit

Capped at 5 weeks’ rent (where annual rent is under £50,000) under the Tenant Fees Act 2019. Protected in the TDS Custodial scheme within 30 days of receipt. Never held by SOP.

Holding deposit

Capped at 1 week’s rent. Refundable unless the tenant withdraws, fails referencing due to false information, or fails to sign within 15 days. Credited against first month’s rent on completion.

Changes during tenancy

Capped at £50 inc. VAT per agreed variation (e.g. adding a permitted occupier). Only charged where the change is at the tenant’s request and agreed by the landlord.

Early termination (tenant request)

Where a tenant requests early termination, a charge may apply — capped at the landlord’s reasonable financial loss (typically one month’s rent or less). Never charged without prior written agreement.

Default fees

Late rent (14+ days): interest at 3% above Bank of England base rate. Lost key replacement: reasonable cost of replacement only, evidenced by receipt. No other default fees are charged.

Prohibited charges

What we never charge tenants

The following charges are banned under the Tenant Fees Act 2019. We do not charge them, and never have.

Questions about fees?

Speak to us directly. No scripts, no pressure.

Every fee is confirmed in writing before you commit. If you have a question about any item on this schedule, call or email us and we’ll give you a straight answer.